Privacy Policy

Effective Date: 19 July, 2025

At Morrisons Maintenance Plumbing (“we”, “our”, or “us”), your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Information We Collect

We may collect personal information including, but not limited to:

• Full name
• Contact details (phone number, email address, home address)
• Payment and billing information
• Property access details
• Any other information you provide when requesting a quote or booking a service

We also collect non-personal information such as:

• IP addresses
• Website usage data (through cookies and analytics)
  
  

2. How We Collect Information

We collect information when you:

• Contact us via phone, email, website or in person
• Complete online forms or request a service
• Interact with us on social media
• Use our website or digital platforms

We may also collect information from third parties (e.g. property managers, real estate agents) where necessary and with your consent.

3. Why We Collect Your Information

We collect your personal information to:

• Provide plumbing services and send confirmations
• Deliver quotes and invoices
• Respond to enquiries and follow up on work
• Comply with legal obligations
• Improve our services and customer experience
• Send updates, offers or marketing communications (if you’ve opted in)
  
  

4. Disclosure of Information

We may disclose your personal information to:

• Our team members, contractors, and subcontractors
• Service providers (e.g. accounting, IT, marketing platforms)
• Legal or regulatory bodies, if required by law

We never sell or rent your personal information.

5. Storage and Security

We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification or disclosure.
This includes secure digital storage, password-protected systems, and confidentiality agreements with staff.

When information is no longer required, we securely delete or destroy it.

6. Access and Correction

You may request access to your personal information or ask us to correct inaccurate or outdated information at any time by contacting us (details below).

7. Cookies and Analytics

Our website uses cookies to enhance your experience and analyse usage. You can control cookie settings through your browser. We may use Google Analytics or similar tools to monitor website traffic.

8. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those sites.

9. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

10. Contact Us

If you have any questions or concerns about this policy or how your information is handled, please contact:

Morrisons Maintenance Plumbing
Email: na****@*******************om.au

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.